To Our Valued Guests

All tourist arrivals to the Maldives will be provided with a 30-day validity visa on arrival. As part of the visa requirement, you must present the following documents:

• A confirmed reservation of your stay at our resort.
• A health self-declaration form must be submitted within 24 hours prior to your flight departure to the Maldives. This is an online form that needs to be completed via https://imuga.immigration.gov.mv
• Effective from 10 October, a negative COVID-19 PCR test certificate in English, conducted a maximum of 96 hours prior to your departure flight to the Maldives and containing the following information: Name of the passenger (as in passport) / Passport number or national identification number / Name and address of the testing laboratory / Type of test stated as a PCR test / Date and time of sampling / Result
• To minimize the waiting time the Emigration department has requested to attach the negative PCR Test result to IMUGA online form prior to your arrival https://immigration.gov.mv/faq-for-visiting-the-maldives/ .

• Airport Representative will meet the arrival guests wearing appropriate Personal Protective Equipment (PPE), which includes masks and gloves. Other PPE such as face shields, gowns, caps, and boot covers will be kept on standby and used if necessary.
• Our Airport Representative will assist with guests’ luggage, ensuring minimal contact.
• Guests will be escorted to the boat as soon as the above processes are completed.
• Once guests have departed to the Resort, our Airport Representatives should dispose of the relevant PPE used during the arrival process in a foot operated bin.
• Personal disinfection procedures and temperature checks will be done at the beginning and end of shift by our Airport Representative and records kept for reference.
• All departure guests are required to fill in an exit questionnaire prior to departure from the Resort.
• Staff handing guests cards and money will wear gloves and masks and gloves will be disposed after the transaction and check-out is completed.
• Guests in isolation will be allowed to check out as per Maldives Health Protection Agency guidelines and their instructions.

Effective from 15th February , travel from other resorts, local islands, guest houses, or safari boats to our resort require a Negative PCR test done 48 hours prior to arrival to Fihalhohi . If you wish to stay in another establishment during your trip to the Maldives, We recommend your itinerary start with our resort. Our team will process the necessary documents and approvals required for your next stay.

Should you be required to present a PCR test result as part of your international flight departure requirements, our resort can facilitate this process. We have collaborated with hospital in Male city to provide this service at US$ 70 per person per test. An advance notice of 72 hours prior to departure date is required. Testing will be done in the Resort clinic and samples will be sent immediately to the laboratory for analysis. The test results will be provided within 48 hours and sent by email.

• Touchless hand sanitizer dispenser will be provided in Public area places
• Reduced and spaced out seating on all our transfer and excursion boats.
• Signage communicating health & safety protocols in public spaces.
• Increased frequency of cleaning
• Social distancing guidelines shall be followed in all such common areas.

• Our buffet variety and quality has been further enhanced to facilitate all required post Covid-19 requirements. You will be able exploring everything without limitations and our staff will assist you around the service lines.
• Restaurants, will be disinfected as per Maldives Health Protection Agency guidelines on such eatery establishments and seating layout will be modified to allow minimum of 1 (one) meter between tables.
• Prior reservation will be taken for all meals and records maintained.
• Waiters serving the meals will be wearing appropriate PPE and will follow proper social distancing etiquette where applicable.
• AII frequent touchpoints, tables and chairs will be disinfected after each seating at a table.
• Touchless hand sanitizer dispenser will be provided at the entrance to the Restaurant.
• AII Restaurant staff will check their temperature before beginning shift and records will be maintained.
• Seating areas rearranged to allow physical distancing.
• Signage communicating health & safety protocols in public spaces.

• The Resort Doctor will be always on site, standby and on call.
• Fully equipped with the current regulations set by Maldives Health Protection Agency.
• Adequate stock of medically certified PPE, which includes Masks, Gloves, Face Shields, Gowns,Caps, and boot covers, will be available at clinic.
• The Resort Doctor in full PPE will visit guests and staff showing symptoms in their room.
• The Resort Doctor will have constant contact with such guests and provide periodical counselling where necessary.
• Clinic will maintain a record of all consultations, especially any patients showing symptomsimilar to Influenza or COVID-19.

• Health Protection Agency (HPA) guidelines must be followed. Isolation at the resort for 14 days is mandatory for anyone testing positive for COVID-19. Contact tracing will identify those who also need to be tested. All close contacts will have to undergo quarantine for 14 days at the resort and PCR tested prior to being released from quarantine.
• The Resort Doctor or Nurse will provide primary care whilst guests are in isolation on the Resort, should the symptoms require clinical care, and this will be arranged.
• Please note there will be expenses to be paid for any period in isolation, please check with your insurance company if you are covered.

For your information, Allied Insurance Company of the Maldives has launched a Covid-19 insurance policy focusing on tourists who visit Maldives. This policy covers specific expenses that may incur due to a positive diagnosis of Covid-19 whilst on holiday in the Maldives including charges for isolation, emergency medical transportation and other emergency medical expenses. You can find the details of the insurance plan from the following link: https://allied.mv/inbound

We remain committed to ensuring our valued guests experience flexibility during these extraordinary times, so we have extended a 3 days free cancellation policy, exceptionally for all bookings travelling before 01 December 2021 In the interim, we remain available to assist you with your existing reservations, rebooking process or to provide you with any information regarding booking a future stay at Fihalhohi . Please contact us at [email protected]